In Depth Police Dispatching

What makes a great 911 dispatcher? Find out in this book which covers call taking, officer safety, jurisdiction knowledge, dispatching police officers to calls, radio etiquette and more. A must-read for any new dispatcher or those considering starting a career as a dispatcher.This new second edition includes chapters on ethics, social media, dispatcher safety, drugs, active shooter situations and more.Suitable for police agencies to complement departmental training and for police academy instruction. A great reference tool for both dispatchers and police officers.