Profiles in Performance

So many organizations invest in enterprise performance management (EPM) and business intelligence (BI) solutions without the needed conditions to ensure success. As it turns out, the right culture one which is receptive to BI and EPM is often the missing ingredient. In his book, Howard Dresner author of The Performance Management Revolution, worked with several extraordinary organizations to understand their thriving ''performance directed culture.'' In doing so, he developed a unique maturity model which served as both a filter to select candidates and as a lens to examine accomplishments. Spending time onsite, he got to know the people, their businesses, and their cultures.The author interviews people from all sides of the organization, including business users, finance professionals, senior management, and the IT department, to present a complete picture of their progress from inception to current state. The models, analyses, and real world accounts from these cases will be an invaluable resource to anyone hoping to improve or initiate their own performance directed culture.These detailed case studies reveal key insights into developing a performance directed culture, including:The strategic, operational, and technical aspectsThe four essential forcesDifferent paths forward: IT driven vs. business operations, finance, or executive managementSetbacks, ''wake up calls'', and other lessons learnedA thought provoking exploration of the fascinating intersection between people, processes, and technology, Profiles in Performance: Business Intelligence Journeys and the Roadmap for Change is an important tool for all levels of management, providing key insights into the formation of a performance directed culture and a glimpse into those organizations that have successfully created one.