5 STAR LEADERSHIP: Leading Hospitality Teams to Excellence

Name: 5 STAR LEADERSHIP: Leading Hospitality Teams to Excellence
SKU: d1a4b985ae1645f61f63ecff1e79f005
Price: 8.71 EUR
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Bol 5-Star Leadership: Leading Hospitality Teams to Excellence is a practical and inspiring guide for hospitality professionals who want to lead with greater purpose, build stronger teams, and create unforgettable guest experiences. Written by Koren A. Norton, MSW, and Elijah M. James, Ph.D., the book explores what truly separates ordinary management from exceptional leadership in hotels, resorts, restaurants, and other service-driven organizations. At the heart of the book is a simple belief: five-star hospitality is not created by beautiful properties, technology, or luxury amenities alone. It is created by people. Strong leadership shapes how employees feel, how teams work together, and ultimately how guests experience a brand. Across sixteen chapters, readers are guided through the essential areas of modern hospitality leadership, including developing a guest-centered vision, leading from the front, creating a strong organizational culture, hiring and training the right people, coaching instead of commanding, strengthening communication, balancing accountability with empathy, and developing financial responsibility. The book also explores innovation, employee and guest wellness, sustainability, succession planning, crisis leadership, global service standards, local culture, and leadership in the digital age. Rather than relying only on theory, 5-Star Leadership connects leadership principles to real-world hospitality situations, practical strategies, case examples, reflection opportunities, key takeaways, and review questions. Readers are encouraged not simply to understand leadership concepts, but to apply them directly within their own teams and organizations. The book also challenges leaders to rethink traditional command-and-control management. Instead of simply directing employees, five-star leaders develop people. They listen, coach, mentor, recognize potential, build confidence, and create environments where employees feel trusted and supported. As hospitality becomes increasingly influenced by technology, changing workforce expectations, sustainability, global competition, and higher guest expectations, the role of the leader is becoming more complex. 5-Star Leadership provides a modern framework for navigating these changes without losing the human connection that remains at the heart of exceptional hospitality. This book is designed for aspiring hospitality leaders, supervisors, managers, executives, hospitality educators, students, and professionals at every stage of their leadership journey. Whether you are leading a small team, managing a resort, developing future leaders, or shaping the culture of an entire organization, 5-Star Leadership offers practical guidance for creating sustainable excellence. Ultimately, 5-Star Leadership is about more than delivering five-star service. It is about becoming the kind of leader who elevates people, strengthens culture, inspires excellence, and leaves a legacy that continues long after their own tenure ends.

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5-Star Leadership: Leading Hospitality Teams to Excellence is a practical and inspiring guide for hospitality professionals who want to lead with greater purpose, build stronger teams, and create unforgettable guest experiences. Written by Koren A. Norton, MSW, and Elijah M. James, Ph.D., the book explores what truly separates ordinary management from exceptional leadership in hotels, resorts, restaurants, and other service-driven organizations. At the heart of the book is a simple belief: five-star hospitality is not created by beautiful properties, technology, or luxury amenities alone. It is created by people. Strong leadership shapes how employees feel, how teams work together, and ultimately how guests experience a brand. Across sixteen chapters, readers are guided through the essential areas of modern hospitality leadership, including developing a guest-centered vision, leading from the front, creating a strong organizational culture, hiring and training the right people, coaching instead of commanding, strengthening communication, balancing accountability with empathy, and developing financial responsibility. The book also explores innovation, employee and guest wellness, sustainability, succession planning, crisis leadership, global service standards, local culture, and leadership in the digital age. Rather than relying only on theory, 5-Star Leadership connects leadership principles to real-world hospitality situations, practical strategies, case examples, reflection opportunities, key takeaways, and review questions. Readers are encouraged not simply to understand leadership concepts, but to apply them directly within their own teams and organizations. The book also challenges leaders to rethink traditional command-and-control management. Instead of simply directing employees, five-star leaders develop people. They listen, coach, mentor, recognize potential, build confidence, and create environments where employees feel trusted and supported. As hospitality becomes increasingly influenced by technology, changing workforce expectations, sustainability, global competition, and higher guest expectations, the role of the leader is becoming more complex. 5-Star Leadership provides a modern framework for navigating these changes without losing the human connection that remains at the heart of exceptional hospitality. This book is designed for aspiring hospitality leaders, supervisors, managers, executives, hospitality educators, students, and professionals at every stage of their leadership journey. Whether you are leading a small team, managing a resort, developing future leaders, or shaping the culture of an entire organization, 5-Star Leadership offers practical guidance for creating sustainable excellence. Ultimately, 5-Star Leadership is about more than delivering five-star service. It is about becoming the kind of leader who elevates people, strengthens culture, inspires excellence, and leaves a legacy that continues long after their own tenure ends.

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