7 Days to Top Notch Customer Service
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This is part of a series of 5 practical books, by management experts Gary Yardley and Jan Kelly, to help managers improve staff performance by enhancing the working experience of the organisation in 5 areas. the techniques illustrate the concept of 'Experience Orientated Management'. This book is a definite must for every manager seeking to keep the organisation afloat and staying ahead of competition.
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This is part of a series of 5 practical books, by management experts Gary Yardley and Jan Kelly, to help managers improve staff performance by enhancing the working experience of the organisation in 5 areas. the techniques illustrate the concept of 'Experience Orientated Management'. This book is a definite must for every manager seeking to keep the organisation afloat and staying ahead of competition.
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