78 Important Questions Every Leader Should Ask and Answer

Bol

Great leaders have many talents, but one critical skill -- often unrecognized -- is the ability to ask and answer questions. This unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization. This unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization. Great leaders have many talents, but one critical skill -- often unrecognized -- is the ability to ask and answer questions. Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses, as well as the admiration of employees, customers, and others with whom they interact. 78 Important Questions Every Leader Should Ask and Answer covers a range of common and uncommon situations, including: the need to connect employees' efforts to company goals; layoffs, business downturns, and mergers; personal crises of employees; coaching and mentoring sessions; and customer retention. The book even includes advice on answering questions when the answer is "I don't know" or "I can't tell you." With worksheets in each chapter, it prepares leaders to ask important questions of:?customers ("Why do you do business with our competition?"); employees ("What's a recent management decision you didn't understand?"), and even themselves ("What do I want to be remembered for?").

Bol Partner

In order to truly know what's going on inside their companies and promote a positive relationship with their employees, great leaders must develop a talent for both asking - and answering - questions. 78 Important Questions Every Leader Should Ask and Answer helps readers master this critical but often over-looked skill. It provides both common and uncommon examples of questions they need to ask and be prepared to answer regarding customers, employees, and even themselves.