A Research Agenda for Inclusion and Accessibility in Tourism Hospitality: From Theory to Practice

This Research Agenda establishes a clear framework for creating travel experiences that are accessible and inclusive, regardless of ability, age or circumstance. Expert contributors posit that accessibility is not just a legal requirement but a driver of innovation, sustainability and social justice. Elgar Research Agendas outline the future of research in each area. Leading scholars are given the space to explore their subject in provocative ways and map out the potential directions of travel. They are relevant but also visionary. This Research Agenda establishes a clear framework for creating travel experiences that are accessible and inclusive, regardless of ability, age or circumstance. Expert contributors posit that accessibility is not just a legal requirement but a driver of innovation, sustainability and social justice. Drawing on international frameworks, cutting-edge research and real-world case studies, this Research Agenda considers how inclusive design, digital accessibility and participatory approaches can reshape destinations and services. Reframing accessibility as a strategic advantage, chapters assess policy implications, advocacy, methodological innovation, hospitality brands and digital platforms. With practical strategies for bridging research and practice, authors explore how to integrate accessibility into diversity, equity and inclusion (DEI) and environmental, social and governance (ESG) goals and leverage technology to empower travelers. This book is a valuable resource for scholars and students in tourism studies, business and management, human geography and sociology. Policymakers and industry leaders can use its practical insights as a roadmap for building a tourism and hospitality industry that is truly inclusive and future-ready.