As the definitive guide to being an AI-Native Customer Success Professional, this book bridges the gap between concepts, frameworks and real-world AI application from a Customer Success Manager's lens. • See churn coming while the account still looks perfectly healthy • Run QBRs in minutes, not days • Build a five-layer AI operating system for your whole portfolio • Delegate work to a standing team of agents -without handing over the keys • Map the executives you can't afford to lose
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