The DEKRA study on defects shows that conflicts arise very frequently, particularly in the construction industry. The sheer number of court cases indicates that there are many areas of conflict. This study has therefore been undertaken to examine which areas of conflict lead to these disputes. The study was carried out through interviews with those affected, followed by a qualitative content analysis. The results were discussed under 13 main categories. The findings show that a lack of information for building clients, insufficient case law and a lack of oversight by the executive lead to a strikingly high frequency of conflicts in the construction industry, which are mostly resolved through 'fight - flight - response' behaviour.
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