Clientology: The art of enchanting internal and external customers

Marketing began in the 20th century, with the mission of visualizing the evolution of business strategies and meeting the needs of the market and people efficiently. This journey began with the idea of ¿¿creating simple connections between producers and consumers, but due to social, economic and technological development, in which customers already arrive at the sales point with ideas or precise information about what they need. Furthermore, there is a wide availability of products and services, so having a good product or service has become insufficient for a business to prosper. Imbued with a radical spirit, I decided to make my contribution in the form of a book, to make entrepreneurs aware of the need to take care of their internal customers (employees), understanding that these are the link between the business and external customers. Taking care of employees in a courteous and healthy way is an assertive practice that generates good results, as through reciprocity employees will replicate the good care received to delight external customers.