Delivering Knock Your Socks Off Service

Businesses are struggling to win customer loyalty in an increasingly competitive and consumer-driven market. Learn how to stand out from the pack by delivering the kind of customer service that will leave even “customers from hell” with a positive impression. Not only is finding a job these days more challenging than ever, but in tougher economic times the job search strategies that will lead to offers have changed. Luckily, in The Job Search Solution, America’s top recruiter, Tony Beshara—the man Dr. Phil turned to when his viewers needed help turning their job search woes into employment successes—gives you a step-by-step process that will help you land the job you want. With managers more careful than ever when it comes to hiring, this book gives you a simple game plan for overcoming the challenge. Now, in a completely updated second edition, The Job Search Solution shows you how to create a personal “brand” online, communicate effectively with potential employers via email, leverage personal stories throughout the interview process, and more. You’ll learn from one of the country’s most successful job placement professionals: • What the real purpose of an interview is, and how you can effectively “structure” your presentation in order to get asked back . . . and then get hired • How to enlist your family and friends to help in the job search process • What to do if you’ve been out of work for a while, got fired from your last job, or feel like you’re facing age discrimination • What 97 percent of American businesses are really looking for when hiring Featuring interactive exercises, real-life examples, practical do’s and don’ts, and other helpful tools, this revised and expanded edition reveals how you can take firm control of the job search process—and come out on top. As someone who’s spent decades personally helping thousands of people find jobs, Tony Beshara knows what works and what doesn’t. In The Job Search Solution you’re getting up-to-the-minute, down-to-earth job search strategies straight from the employment expert Dr. Phil called “the best of the best!” TONY BESHARA has been in the placement and recruitment profession since 1973 and is the owner and President of Babich & Associates, the oldest placement firm in Texas. He has appeared multiple times on the nationally syndicated Dr. Phil show. Tony hosts a daily morning radio show, The Job Search Solution, on KVCE, 1160 AM in Dallas. He is the author of Acing the Interview and Unbeatable Résumés. What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back. In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don’t. For over two decades, this book has combined timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, Delivering Knock Your Socks Off Service provides you with: proven tips and strategies for exceeding customer needs and expectations, determining the right times to bend or break the rules, becoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers, understanding cultural and generational differences, and coping effectively with your most challenging customers. Delivering Knock Your Socks Off Service delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.