Essentials Shared Services

What works, why it works, and how to evaluate a shared services program Shared services, a form of "internal outsourcing," enables corporations to achieve economies of scale by creating a separate entity within the company to perform specific internal services, such as payroll, accounts payable, travel and expense processing, etc. ∗ Learn what shared services is–and is not ∗ Implementation issues of shared services ∗ Management challenges of shared services ∗ Technical aspects of shared services, including enabling information technologies ∗ Best practices of shared services, including how to evaluate implementations Full of valuable tips, techniques, illustrative real–world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in shared services. "Shared Services is a business model with which every CEO should be familiar. In today′s complex business environment, even if you′re not using shared services, you′re likely to be serving or being serviced by a company using this model. Bryan Bergeron′s book provides a solid, easily absorbed, and practical overview of shared services. It belongs on every CEO′s bookshelf." –Aaron Kleiner Cofounder, MIT Enterprise Forum CFO, Kurzweil Technologies, Inc.