Five Stars: Creating a Culture of Customer Service in Schools (Principal Leadership, School Improvement, Student Engagement, Family Partnerships)

Schools thrive when people feel valued. Author Nathaniel Provencio has experienced this firsthand. In his book, he shows educators how to build a five-star culture grounded in trust, connection, and service. Through powerful stories and practical leadership guidance, this book helps strengthen school culture and belonging for staff, students, and families. Learn how small, intentional shifts create lasting impact across the school community. K-12 administrators will: - Understand emotional intelligence and its impact on school culture, relationships, and trust - Engage students, staff, and families in meaningful ways that foster connection and shared ownership - Create a culture of service where students, staff, and families feel valued and supported - Align leadership practices and school systems with the mission, vision, and values of the school - Feel confident navigating conflict, difficult conversations, and emotionally charged situations Contents: Introduction: Searching for Five-Star Excellence Chapter 1: Follow a Path to a Five-Star School Chapter 2: Elevate Your Awareness Chapter 3: Excite Their Experience Chapter 4: Honor Your People Chapter 5: Commit to Cohesion Chapter 6: Serve the Physical Spaces Chapter 7: Seek the Feedback Chapter 8: De-Escalate With Dignity Chapter 9: Amplify the Empowerment Epilogue: Putting It All Together References and Resources Index