Fixing Tech: Make It Just Work

Name: Fixing Tech: Make It Just Work
SKU: fd1cb3cad1c582c73a30948613ed96d0
Price: 25.99 EUR
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Bol Why software still frustrates users—and how developers can fix it Research shows that 88% of online consumers are less likely to return to a website after a bad experience, and 90% of users abandon apps due to poor performance. Despite decades of progress in AI, smart devices, and connected services, the technology we rely on daily still leaves users confused, angry, and underserved. The cost to companies—in lost customers, damaged trust, and wasted development—is staggering. David S. Platt, a Microsoft-designated Software Legend, breaks down what is wrong with modern technology, why it’s broken, and what better looks like. Twenty years after his bestselling Why Software Sucks, Platt returns with an entirely new examination of today’s frustrations—including the chaos of modern AI agents—and a frank assessment of how software companies fail their own users. Written for software developers, engineering managers, and technology leaders at startups, mid-sized companies, and enterprises alike, Fixing Tech offers a sharp, witty perspective from the other side of the screen. If you build technology for a living, this book will change how you think about the people who have to use it. Why modern technology frustrates users and how developers can fix it Fixing Tech: Make It Just Work examines why smart devices still fail their users despite decades of advancement. David S. Platt, a Microsoft Software Legend who teaches computer science at Harvard University Extension School, dissects the persistent disconnect between what technologists build and what users actually experience. Research shows 88% of online consumers avoid returning after a bad experience, and 90% abandon apps due to poor performance. Platt identifies specific user interface pain points across modern technology, from voice assistants to AI-driven products, and offers concrete guidance on how software companies can understand the perspective of their users. The book provides a framework for evaluating what better technology could look like and how development teams can prioritize usability over feature accumulation in their design processes. Readers will also find: Strategies for software companies to adopt a user-first perspective rather than prioritizing the latest technical features Real-world examples of technology failures drawn from consumer experiences with voice assistants, smart devices, and web interfaces Practical approaches for engineering managers to evaluate and improve user experience across their product development lifecycle A sharp, witty critique that reframes how developers and technical leaders think about the people using their products Written for software developers, engineering managers, and tech industry leaders working in startups, mid-sized companies, and enterprise environments, Fixing Tech delivers a direct look at the user experience problems that persist across modern software, along with actionable guidance for building technology that serves its users.

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Why software still frustrates users—and how developers can fix it Research shows that 88% of online consumers are less likely to return to a website after a bad experience, and 90% of users abandon apps due to poor performance. Despite decades of progress in AI, smart devices, and connected services, the technology we rely on daily still leaves users confused, angry, and underserved. The cost to companies—in lost customers, damaged trust, and wasted development—is staggering. David S. Platt, a Microsoft-designated Software Legend, breaks down what is wrong with modern technology, why it’s broken, and what better looks like. Twenty years after his bestselling Why Software Sucks, Platt returns with an entirely new examination of today’s frustrations—including the chaos of modern AI agents—and a frank assessment of how software companies fail their own users. Written for software developers, engineering managers, and technology leaders at startups, mid-sized companies, and enterprises alike, Fixing Tech offers a sharp, witty perspective from the other side of the screen. If you build technology for a living, this book will change how you think about the people who have to use it. Why modern technology frustrates users and how developers can fix it Fixing Tech: Make It Just Work examines why smart devices still fail their users despite decades of advancement. David S. Platt, a Microsoft Software Legend who teaches computer science at Harvard University Extension School, dissects the persistent disconnect between what technologists build and what users actually experience. Research shows 88% of online consumers avoid returning after a bad experience, and 90% abandon apps due to poor performance. Platt identifies specific user interface pain points across modern technology, from voice assistants to AI-driven products, and offers concrete guidance on how software companies can understand the perspective of their users. The book provides a framework for evaluating what better technology could look like and how development teams can prioritize usability over feature accumulation in their design processes. Readers will also find: Strategies for software companies to adopt a user-first perspective rather than prioritizing the latest technical features Real-world examples of technology failures drawn from consumer experiences with voice assistants, smart devices, and web interfaces Practical approaches for engineering managers to evaluate and improve user experience across their product development lifecycle A sharp, witty critique that reframes how developers and technical leaders think about the people using their products Written for software developers, engineering managers, and tech industry leaders working in startups, mid-sized companies, and enterprise environments, Fixing Tech delivers a direct look at the user experience problems that persist across modern software, along with actionable guidance for building technology that serves its users.

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