Good Services

Stumpel

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ?good? service is, what makes a good service and why. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ?good? and ?bad? service and describing the common elements within all services that mean that it either works for users or doesn?t. A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.

Bol

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Amazon

Pagina's: 224, Editie: Eerste editie, Paperback, BIS Publishers