Healthcare Services Management: A Practical Guide

Organizational behaviour in healthcare.- Navigating the evolving landscape of healthcare recruitment.- Uniting the workforce - Harnessing the power of team building in healthcare organizations.- Embracing healthcare complexity - Systems thinking and system dynamics.- Marketing in the healthcare sector.- Strategic problem solving and decision making in healthcare management - Tools, techniques and applications.- The Imperative of Addressing Errors in Healthcare.- Failure mode and risk analysis and business continuity in healthcare management.- Navigating institutional liability - A global overview.- Exposing the invisible - Managing latent Threats in healthcare organizations.- The importance of effective communication.- Value based Healthcare.- Value based competition strategy in the healthcare setting.- Voice of the customer in the healthcare world.- Clinical Governance.- Process centered healthcare organizations.- Different healthcare organization models.- Lean Management in the healthcare setting.- Six Sigma in the healthcare setting.- Effective inventory management techniques.- Principles of cost-effectiveness and cost-benefits evaluations.- Health Technology Assessment.- Microeconomics of a hospital: the problem of sustainability.- How to write a proper business case.- Basic accounting for a hospital service.- Basic project management for healthcare managers.- Artificial Intelligence in the healthcare world.- Big-data and cybersecurity in Healthcare.- The problem of privacy.- The importance of defining mission and vision for a healthcare organization.- Organization alignment.- Navigating change and uncertainty in a rapidly evolving context.- Training the healthcare managers of the future.- The best healthcare organizations in class (and how they made it).- Conclusions.