Improving Through Benchmarking
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This text describes how a team used the model and tools in this book to benchmark their performance against the best of the best. If an organization is preparing for or considering benchmarking as a quality improvement tool, this book should be a useful guide. It can be used it to define benchmarking goals, decide whom to benchmark against, gather information, and adapt best-practice ideas.
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This text describes how a team used the model and tools in this book to benchmark their performance against the best of the best. If an organization is preparing for or considering benchmarking as a quality improvement tool, this book should be a useful guide. It can be used it to define benchmarking goals, decide whom to benchmark against, gather information, and adapt best-practice ideas.
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