ITSM Library ITIL V3
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Note: This pocket book is available in several languages: English, German, French, Dutch.This Pocket Guide is a concise summary of ITIL® V3. A quick, portable reference tool to this leading standard within the Service Management community.What are the key service management processes? What is the 'lifecycle' approach?
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Beschrijving
(1)
Note: This pocket book is available in several languages: English, German, French, Dutch.This Pocket Guide is a concise summary of ITIL® V3. A quick, portable reference tool to this leading standard within the Service Management community.What are the key service management processes? What is the 'lifecycle' approach?
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