Managing Conflict
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This book for voluntary sector managers and their teams examines conflict at work and offers strategies for dealing with it. Disagreements between managers and employees, members of a team, or workers and clients can have destructive effects on the individuals concerned and on the work of the organisation. Adopting the same lively, scenario-based approach as in her previous books, Gill Taylor provides helpful advice, and reassurance that everyone can improve their conflict resolution skills.
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This book for voluntary sector managers and their teams examines conflict at work and offers strategies for dealing with it. Disagreements between managers and employees, members of a team, or workers and clients can have destructive effects on the individuals concerned and on the work of the organisation. Adopting the same lively, scenario-based approach as in her previous books, Gill Taylor provides helpful advice, and reassurance that everyone can improve their conflict resolution skills.
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