Managing Operations

Looking at the operations of an organization, this book examines the different types of organization in both the public and private sectors. It then considers the internal relationships between operations, marketing, personnel and other functions within organizations. In Charge: A Competence Approach to Supervisory Management is a fundamentally new and important series of books for all those training in supervision and management at NVQ/SVQ level 3. The books are designed to impact the underpinning knowledge to fulfil the MCI’s competencies. Managing Operations examines the different types of organizations in both the public and private sectors. It considers the relationship between operations, marketing and personnel, and looks at: Work practice Planning Resourcing Legislation Customer relations Providing a clear introduction and packed with examples and cases, Managing Operations is a complete overview of the supervisory functions and the skills they demand. The books will be especially useful for those taking courses via the NEBSM, RSA, ISM, City and Guild and BTEC. Other series titles include Managing Finance and Information and Managing People. Looking at the operations of an organization, this book examines the different types of organization in both the public and private sectors. It then considers the internal relationships between operations, marketing, personnel and other functions within organizations. The specific aspects of operations are covered in detail: Work practices. Planning. Resourcing. Legislation. Customer relations.