No code and AI in the Office

No-Code and AI in the Office is a practical guide for anyone who wants to automate processes without an IT department. The book shows how to get email workflows, invoice processing, CRM processes, and templates ready for production with no-code tools and tightly controlled AI building blocks. The focus is on measurable results: shorter lead times, less rework, and clear documentation. You'll learn a robust blueprint: robust intake instead of mailbox chaos, lean flows with idempotence and rules, a tested template library, clean naming conventions, and telemetry for costs per case and percentiles. AI is used specifically for extraction, classification, summaries, and draft texts - always with attributing, validation, and stop criteria. Security, GDPR, and the EU AI Act are integrated, not added later. >Who is this book for? Team leaders, process and project managers, operations, finance, service, and anyone who wants to speed things up without increasing risk. Start with the smallest, full circle: a defined entry point, a short flow, a tested template, and a visible success. After that, the order scales automatically.