Office Ladies and Salaried Men

In large corporations in Japan, much of the clerical work is carried out by young women known as 'office ladies' (OLs). They are exempt from the traditional lifetime employment and have few opportunities for promotion. This work exposes the ways that these women resist men's power, and why the men often subject themselves to the women's control. "Ogasawara treats women office workers not only as oppressed but as active players who express their dissatisfaction in highly nuanced public ways, engaging the hierarchies to their own ends, manipulating the dependencies of their male coworkers, and turning subordination on its head. Along the way, she slashes and burns a lot of old chestnut stereotypes about men, women, and work in Japan. A wonderful book."—Merry White, author of The Material Child In large corporations in Japan, much of the clerical work is carried out by young women known as 'office ladies' (OLs) or 'flowers of the workplace' Largely nameless, OLs serve tea to the men and type and file their reports. They are exempt from the traditional lifetime employment and have few opportunities for promotion. In this engaging ethnography, Yuko Ogasawara exposes the ways that these women resist men's power, and why the men, despite their exclusive command of authority, often subject themselves to the women's control. Ogasawara, a Japanese sociologist trained in the United States, skillfully mines perceptive participant-observation analyses and numerous interviews to outline the tensions and humiliations of OL work. She details the subtle and not-so-subtle ways that OLs who are frustrated by demeaning, dead-end jobs thwart their managers and subvert the power structure to their advantage. Using gossip, outright work refusal, and public gift-giving as manipulative strategies, they can ultimately make or break the careers of the men. This intimate and absorbing analysis illustrates how the relationships between women and work, and women and men, are far more complex than the previous literature has shown.