Operations and Supply Chain Management

Bol

In today's dynamic and interconnected business world, effective operations and supply chain management has become a key success factor across industries. This course offers a solid foundation in the principles, strategies and practices that shape production, logistics, inventory, and planning. The five carefully structured units provide both conceptual clarity and practical insights. The first chapter, Introduction to Operations and Supply Chain Management, explores the evolution, significance and core functions of the discipline. It traces the shift from traditional practices to modern, customer-centric frameworks shaped by global competition. Contemporary concepts such as Total Quality Management (TQM) and LEAN management are introduced to emphasize their role in driving operational excellence. The second chapter, Operations Processes and Process Characteristics in Operations, examines various production systems, layouts and service designs. It explains how organizations strategically design operations based on volume, variety and product characteristics. Frameworks like the Process-Product Matrix and the Service System Design Matrix help students link theory to real-world decision-making. The third chapter, Production Planning and Control (PPC), outlines essential functions such as demand forecasting, aggregate planning, scheduling and capacity management. This chapter balances theoretical models with practical tools like Material Requirements Planning (MRP), Capacity Requirements Planning (CRP) and Gantt charts, helping learners manage production effectively and responsively. The fourth chapter, Inventory Planning and Control, focuses on managing inventory; a critical asset for any organization. Students learn to classify, plan and control inventory using techniques such as Economic Order Quantity (EOQ), ABC analysis, FSN classification and more. It also addresses cost considerations and safety stock to balance availability with cost efficiency. In the fifth chapter, Supply Chain Management (SCM) is explored as a strategic backbone of enterprise success in a globalized, digital and customer-driven environment. It introduces the structure and flow of supply chains, integrating suppliers, manufacturers, logistics providers, and retailers to deliver value efficiently. Starting with SCM models and concepts, the chapter highlights strategic themes such as collaboration, responsiveness and enterprise extension; essential for building agile and resilient supply chains. Special focus is given to the Cash-to-Cash cycle and its impact on financial performance. The unit also explores how SCM enhances customer service, service reliability, and perfect order fulfillment. Finally, the chapter details the key enablers of SCM; facilities, inventory, information, transportation, sourcing and pricing. Understanding these factors equips learners to analyze, design and improve supply chains for sustainable competitive advantage. This course bridges academic knowledge with practical applications, preparing students to play a vital role in the operational success of modern organizations. Each unit builds essential skills for aspiring managers, reinforcing the idea that operations and supply chain management is not merely a function but a strategic edge.

Bol Partner

Featuring an ideal balance of managerial issues and quantitative techniques, this introduction to operations management keeps pace with current innovations and issues in the field. It presents the concepts clearly and logically, showing readers how OM relates to real business. The new edition also integrates the experiences of a real company throughout each chapter to clearly illustrate the concepts. Readers will find brief discussions on how the company manages areas such as inventory and forecasting to provide a real-world perspective.

Amazon

Pagina's: 560, Editie: 2, Hardcover, South-Western College Publishing