PASSENGER SATISFACTION TOWARDS IRCTC

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The study titled "Passenger Satisfaction towards IRCTC Online Reservation Facility with Special Reference to Coimbatore City" examines how passengers feel about using the Indian Railway Catering and Tourism Corporation (IRCTC) online ticket booking system. The main objective of the study is to analyze the level of satisfaction among railway passengers regarding the convenience, efficiency, and reliability of the online reservation facility.The research focuses on passengers in Coimbatore who use the IRCTC website or mobile application to book train tickets. The study evaluates factors such as ease of booking, payment options, time saving, ticket availability, website performance, and overall service quality. It also identifies the problems faced by users while booking tickets online.

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Pagina's: 60, Paperback, LAP LAMBERT Academic Publishing