Positive Coach Approach

Name: Positive Coach Approach
SKU: 6578ba5e5e2d6471d6ac52d183bcf27e
Price: 28.99 EUR
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Bol The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it.This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticismThe Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement

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The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it.This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticismThe Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement

Lees meer