quality in municipal sports management and citizen satisfaction: Evaluation of perception public services.

This book analyzes the importance of quality in municipal sports management and its impact on citizen satisfaction. Based on a study conducted at the Centro Deportivo Norte (CDN) of the municipality of Chihuahua, it evaluates administrative processes, service quality, user and worker satisfaction, as well as the level of organizational maturity of the sports institution, addressing the role of sports as a tool for social development, health and well-being, highlighting the responsibility of municipal governments in offering efficient and citizen-centered sports services. It also adapts a total quality model for municipal governments to the sports context, allowing the identification of strengths, areas for improvement and opportunities for institutional innovation. It also integrates theoretical foundations, evaluation methodology, analysis of results and proposals for continuous improvement, becoming a reference for sports managers, public officials, researchers and students interested in sports administration and quality in public services.

Pagina's: 52, Paperback, Our Knowledge Publishing