Salesforce Service Cloud for Dummies

Bol Partner

Learn how to provide top-grade customer service anywhere, anytime with Salesforce Service Cloud Salesforce Service Cloud empowers your service organization to interact with customers through any channel and provide an individualized experience that will be worth sharing for your customers and for your company. Learn to: Enable your agents to provide efficient service Interact with customers through any channel Improve internal communication and collaboration Resolve customers' questions in a timely manner Provide top-notch customer service anytime, anywhere with Salesforce Service Cloud Do you want to interact with customers through any channel and provide an individualized experience that's worth sharing? Inside, you'll find everything you need to set up a sophisticated support center for your business in a matter of a few hours using Salesforce Service Cloud. Get your head in the Cloud — find out how Salesforce and Service Cloud can solve your business challenges, use the system effectively, and make it your own Make a solid case — see the entire lifecycle of case management in Service Cloud, from case creation to case closure—and everything in between Up, up, and away — wrap your mind around the customer service landscape, understand how the Service Cloud Console will transform the way your agents work, and increase agent productivity Knowledge is power — get up to speed on Knowledge, a hugely useful and often'misunderstood area of Service Cloud functionality It takes a village — take a tour of the Communities feature and discover the full power of using this feature effectively Open the book and find: Easy-to-follow guidance on getting started with Salesforce Service Cloud How to create mini-page layouts for your Service Cloud Console Steps for customizing and optimizing your communities Ways to measure contact center performance Ten questions to ask before implementing Knowledge Bad habits to leave with your legacy systems

Bol

Learn how to provide top-grade customer service anywhere, anytime with Salesforce Service Cloud Salesforce Service Cloud empowers your service organization to interact with customers through any channel and provide an individualized experience that will be worth sharing—for your customers and for your company. Salesforce Service Cloud For Dummies is one the first books to focus specifically on Salesforce Service Cloud software. With it, you'll discover how to set up a sophisticated support center for your business in a matter of a few hours. Whether you're a service executive, manager, support agent, or system administrator, you will discover how to maximize usage of Service Cloud through best practices and step-by-step guidelines. This book will help your customer service departments gain a holistic view of the customers they serve, and provide your customers with meaningful, efficient interactions. Examines how to enable your agents to provide efficient service Discusses how to interact with customers through any channel Offers insights on improving internal communication and collaboration Shows how to resolve customer's questions in a timely manner Take advantage of this opportunity to be heard above your competition with the help of Salesforce Service Cloud For Dummies.