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Service Quality Assessment of Public Transport in Monrovia: Measuring Customer Satisfaction and to Improve Transportation Monrovia
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This book analyzes Monrovia's public bus system with a focus on customer satisfaction and service quality. Using survey data and quantitative analysis, it identifies key factors such as affordability, accessibility, safety, comfort, and reliability that influence passenger satisfaction and loyalty. The book offers practical recommendations to improve service performance and support sustainable urban mobility in Monrovia and similar cities.
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This book analyzes Monrovia's public bus system with a focus on customer satisfaction and service quality. Using survey data and quantitative analysis, it identifies key factors such as affordability, accessibility, safety, comfort, and reliability that influence passenger satisfaction and loyalty. The book offers practical recommendations to improve service performance and support sustainable urban mobility in Monrovia and similar cities.
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