Set The Tone: What to Say, and How Lead, When It Matters Most

Twenty years on real floors. One question every shift lead has to answer, cold: what do I actually say?Set the Tone is not a book about what to think. It's a book about what to say at 6 pm on a Friday when the fryer is down, in the ninety seconds before you walk onto a floor that already senses your bad day, in the first thirty days after inheriting a team you did not hire, in the hard conversation you have been avoiding for three weeks.Twelve chapters, real scripts, twelve tools built to photocopy and run tomorrow. Research from Gallup, Amy Edmondson, and the science of habit that actually holds up, written in the voice of somebody who ran the shift last week, not somebody who last managed a room in 2011.If your team isn't broken, but your system is if you were promoted with no training and figured it out anyway - this book is for you. From the walk-in, not the boardroom.Lead with Heart. Coach with Clarity.Let's set the tone.Your team isn't broken. Your system is.Lead with Heart. Coach with Clarity.