Smart Selling On The Phone & Online

Do you have what it takes to become a true sales warrior in the world of sales 2.0? Learn the 10 phone and web skills essential to the success of the sales industry’s most efficient closers. Every harried interviewer knows the result of throwing out vague questions to potential employees: vague answers and potentially disastrous hiring decisions. Presented in a handy question-and-answer format, 96 Great Interview Questions to Ask Before You Hire provides you with the tools you need to elicit honest and complete information from job candidates, plus helpful hints on interpreting the responses. This book gives you everything you need to: select the most qualified of your potential new hires • move beyond cursory responses to discover the real person you're interviewing • uncover evasive or false information • use the reference process to get a more complete picture • negotiate effectively to win over a great new member of your organization Updated and expanded, the book includes new material on background checks, specific challenges posed by the up-and-coming millennial generation, and ideas for reinventing the employment application to gather more in-depth information than ever before. Packed with insightful questions, this book helps you uncover the real person behind every job candidate. PRAISE FOR THE FIRST EDITION: “Customized, pinpoint interviewing questions for practically every hiring scenario, with examples and real-life applications. This catalog of dynamic questions and questioning techniques from the pros’ perspective will help you land prized candidates by walking you through the interviewing, reference-checking, and offer stages of the hiring process.” —Vic Faraci, Senior Vice President, Warner Brothers Records “Any HR recruiter or line manager responsible for hiring employees must read this book. Falcone presents insights into the underlying reasons behind interview questions and shows you how to interpret the responses in a straightforward and useful way.” —Linda Marcot, HR Management Consultant, A. Foster Higgins and Co., Inc. Paul Falcone, M.A., is Vice President of Human Resources at Nickelodeon and the best-selling author of a number of AMACOM books, including 2600 Phrases for Effective Performance Reviews, 101 Sample Write-Ups for Documenting Employee Performance Problems, and The Hiring and Firing Question and Answer Book. Mr. Falcone is also a longtime contributor to HR Magazine and a nationally recognized speaker on hiring and performance management. He lives in Valencia, California. In an age of telesales and digital selling, this award-winning business book pinpoints the ten skills essential to high-efficiency, high-success sales performance based on the author’s TeleSmart 10 System for Power Selling. Bestselling author and TeleSmart Communications president Josiane Feigon equips salespeople with the powerful tools they need to open stronger, build trust faster, handle objections better, and close more sales when dealing with customers they can’t see face-to-face. In Smart Selling on the Phone and Online, you’ll learn how to: overcome ten different forms of “paralysis” and reestablish momentum; sell in sound bites, not long-winded speeches; ask the right questions to reveal customer needs; navigate around obstacles to get to the power buyer; and prioritize and manage your time so that more of it is spent actually selling. The world of selling keeps changing, and sales professionals are on the front line of innovation to keep profits flowing. Combining an accessible text with clear graphics and step-by-step processes, Smart Selling on the Phone and Online will help any rep master the world of sales 2.0 and become a true sales warrior.