THE AGENTIC BANKING MOSAIC: Ideas for Customer Experience, Product Innovation, Financial Crime Defense, and Software Delivery

For twenty years, banking's digital transformation meant wrapping core functions in mobile apps. That model has gone stale - unable to keep pace with autonomous agents and programmable currency rails. Every bank that waits is quietly accumulating "business debt," ceding market share, agility, and loyal customers to the fintechs already moving. Drawing on more than 40 years in banking technology - architecting core banking platforms, leading digital transformations, and pioneering early robotic process automation in financial crime compliance - Uday Shetgeri offers forward-looking, innovative ideas for the shift to Agentic AI: moving past static automation into autonomous reasoning that bridges legacy systems and modern architecture. The book provides a vision of the art of the possible across eight domains of retail and commercial banking: - Chapter 1 - Agentic Analytics - Chapter 2 - Hyper-Personalized Customer Service - Chapter 3 - Adapting to Agentic Commerce - Chapter 4 - Balance Sheet Engineering - Chapter 5 - Modern Payment Rails: Stablecoins - Chapter 6 - The Agentic Collaborative Fraud Grid - Chapter 7 - Agentic AI in BSA/AML Lifecycle - Chapter 8 - The 24/7 AI Software Factory Is Here > About the author: Uday Shetgeri spent over 40 years in banking technology, leading enterprise architecture and digital transformation programs at community and regional banks in the United States.