The Decision Gap: Why Organizations Invest in Data and AI but Still Struggle to Make Better Decisions

Most organizations have more data, dashboards, and AI recommendations than ever before. Yet many are still struggling to make better decisions.The Decision Gap reveals why this happens - and what to do about it.The real problem is rarely a lack of information. It is the absence of a decision system. While companies have built sophisticated infrastructure for collecting and analyzing data, they have left the actual process of deciding largely informal, unowned, and unmeasured.In this book, Ash shows why traditional approaches to analytics and AI often fail to deliver results, and introduces a practical framework for building decision systems that turn insights into consistent action. You'll learn how to: - Distinguish between information systems and decision systems- Reduce decision latency and reconciliation waste- Create clear ownership and governance around decisions- Build feedback loops so the organization actually learns from outcomes- Integrate AI recommendations effectively without losing accountabilityDrawing on years of hands-on experience with global enterprises, this book moves beyond dashboards and models to focus on the missing organizational capability that determines whether data and AI investments actually improve business performance.Whether you are a CIO, CDO, transformation leader, or executive responsible for results, Beyond the Dashboard gives you the clarity and tools to build the one system that matters most: the system for deciding.