The Nature and Future of Tourism

Focuses on the tourism industry in conjunction with the impact of COVID-19. It offers a new conceptualization and theorization of tourism and offers parallels with other crises (such as 9-11). Topics include robotics in the hospitality industry, space tourism, how communication technologies can benefit third world tourism, etc. This book focuses on the tourism industry in conjunction with the impact of COVID-19 from the perspective that it is both negatively impacting the industry while also offering an opportunity to rise from the ashes. The volume offers a new conceptualization and theorization of tourism, suggests new research methods, offers parallels with other crises (such as 9/11) to better understand the current one, and suggests futurist and innovative strategies. This book offers a wide range of topics on how a pandemic can impact customer satisfaction and the tourism industry.