The Norwood Files: a Novel About Risk, Audit and Root Cause in Factory That Stopped Pretending

Nobody has noticed, because nothing in the system watches it. At Norwood Manufacturing the records are retained, the instructions are available, the equipment is calibrated - and a certificate in one supplier file expired two years and one month ago. The register is signed. The audits are done. The corrective actions are closed. And the same defect has just come back >Follow Obi Okoye through four years inside a plant that looks compliant from every angle and has been quietly compensating - with a number somebody wrote on a card nine years ago and was right to, and with knowledge that lives in one man and four setters and nowhere else. The record says it was implemented, and the record is true. It was implemented, and then it decayed: an interval slipped, a >"Who was I supposed to tell?" SILENT EXPIRY - the quiet death of a control that stays documented, accepted and signed after the conditions it was built on have gone. Nothing fails. Nothing alarms. The paperwork remains correct - and the protection is no longer there. >The complete working method is inside the story - worked registers, worked audits, worked investigations and worked supplier assessments, plus blank forms, calibrated rating scales, an audit evidence map and a two-hour workshop protocol >A novel. Written for ISO 9001, current to the 2026 edition.