the Operations Manager's Handbook: Build Function from Zero — Process, Metrics, and Systems That Scale

If you're the operations manager everyone Slacks when something breaks - no playbook, no owner, no system, just you - read this before Monday.You know the week: - A vendor misses a deadline and you hear about it first from an angry customer.- Two teams ran the same task twice because nobody owned the handoff.- Your CEO asks "how are we doing on fulfillment?" and you guess.- You stay late fixing what a checklist should have caught at 9am.Stop absorbing the chaos with your calendar. Build the system instead.Then this book is the system. Here's what you'll build: - The Ops Mandate Charter that ends the turf wars before they start.- The End-to-End Process Map that kills duplicated work in one pass.- The Decision-Driven Metric Filter that turns "how are we doing?" into a number.- The Bottleneck Audit that finds where the work actually stalls.- The Operating Cadence that ends the firefighting week.- The Target Ops-System Blueprint that replaces ten spreadsheets with one source of truth.- The First-90-Days Build Plan that stands up the whole function from zero.51 ready-to-use templates inside - no email walls, no downloads, every template is printed on the page.This is the exact system Mike Pritula has used to build and run operations for 20 years - assembling functions from scratch, working alongside COOs through brutal growth, and running an academy that serves 150,000+ students across 185 countries with a small team.A university operations textbook lists around $250. An operations consultant bills $150 to $400 an hour. A workshop costs thousands. This book hands you the same system for less than dinner.Stop being the system. Build one.