The Power of Communication

By helping students see how communication networks must be treated within larger psychological, cultural, and mechanical contexts, the author presents ways to construct effective channels so information is transmitted to the appropriate audiences, linking policy decisions and feedback from citizens. Whether it′s the Internal Revenue Service or the local police department, every person′s life is affected by how public organizations handle information. New technologies are inundating us with data-agencies collect, store, analyze and disseminate information. How organizations manage this information is crucial to their effectiveness, efficiency, and accountability. It is becoming more difficult for public organizations to formulate clear messages. Political pressure from elected officials and public scrutiny make the task of managing communication even more daunting. By helping students see how communication networks must be treated within larger psychological, cultural, and mechanical contexts, Graber presents ways to construct effective channels so information is transmitted to the appropriate audiences, linking policy decisions and feedback from citizens. Blending the best of theory and practice, The Power of Communication helps both students and practitioners turn a flood tide of information into an asset, rather than a menace, to good government.

The Power of Correspondence: Professional Writing Strategies for Public Administrators provides a simple approach to develop writing strategies to meet the writing requirements in the professional work environment. The importance of communicating in a professional setting cannot be overstated. A well-written memo, report, or other correspondence can affect an organization's strategy and operations. Strong writing skills will set you apart from others in your organization. I use over 40 years of experience serving in various governmental and public administrative roles to develop the content of this guide. Though the emphasis is on public administration, this guide is helpful to college and university students and business professionals.