the Silver Quality Award: A Complete Coaching Guide to Winning AHCA/NCAl National Award at Level: 2

Earning the AHCA/NCAL National Quality Award at the Silver - Achievement in Quality - level is one of senior care's most meaningfulmilestones: documented evidence that your organization has moved beyond compliance toward a genuine culture of quality. This book is thecoaching guide you wish you'd had on day one.Drawing on years of hands-on consulting with skilled nursing facilities, assisted living communities, and ID/DD providers preparingSilver applications, Ralph Peterson walks you through every section of the criteria - leadership, strategy, customers, measurement, workforce, operations, and results - with practical examples, real-world pitfalls, and the same coaching he provides to his clients.Whether you're stepping up from a Bronze-level award, leading your first Silver application, or returning after a previous attempt, this is yourcomplete preparation guide - from gap analysis through application narrative.