​Toolkit for Access to Justice and People Centred Systems

Ensuring equal access to justice is a cornerstone of democracy, trust in institutions and sustainable development. Around the world, millions of people experience legal needs and justice problems every day, yet, too often, justice systems remain complex, fragmented, or out of reach. The Toolkit for the OECD Recommendation on Access to Justice and People-Centred Justice Systems provides governments, justice institutions and practitioners with practical guidance to make justice more responsive to people's needs. Drawing on global evidence, case studies and good practice, the Toolkit translates the OECD Recommendation into concrete steps to help countries put people at the centre of justice, policy services and reform. Structured around five pillars - purpose and culture, service design and delivery, governance infrastructure, people's empowerment, and evidence-based planning - the Toolkit offers self-assessment questions, checklists and examples from various countries. It highlights how data, innovation and collaboration across sectors can improve legal empowerment, reduce barriers to access, and ensure justice services are fair, inclusive, effective and affordable. This resource is intended for policymakers, judges, lawyers, legal aid providers, civil society and all those working to make justice systems more people-centred.