Turning Feedback into Change!

We receive feedback everyday -- sometimes more than we can handle. Bosses, employees, peers, spouses, children, and friends communicate with us verbally and nonverbally every time we're together. Much of it we've heard so many times that we begin to ignore it. Folkman shows us how to harness this valuable resource, stop procrastinating, and make real changes that put us on the path to continuous improvement. Folkman starts with the psychology of feedback and then shows how to deal with criticism, complaints, and other forms of feedback in a positive way -- even when it comes from accusatory or hostile sources.