Ultimate ITIL® 4 for Intelligent and Sustainable Service Management

Name: Ultimate ITIL® 4 for Intelligent and Sustainable Service Management
SKU: 669ead0315cade0db64f7fc7cd53e72f
Price: 21.24 EUR
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Bol Reimagining ITIL4 with AI, DevOps, and Green Thinking. Book Description ITIL® is the globally adopted framework for designing, delivering, and improving value-driven IT services. Ultimate ITIL® 4 for Intelligent and Sustainable Service Management builds on that foundation to demystify the rapidly evolving world of AI-powered IT Service Management, connecting ITIL® 4 principles with machine learning, NLP, automation, AIOps, Agile, DevOps, and sustainability. Progressing from ITIL® 4 fundamentals to advanced AI-enabled practices, the book explores how incident management, change enablement, problem management, service requests, knowledge management, and governance evolve in an intelligent, data-driven operating model. Through structured chapters, maturity models, and real-world scenarios, it addresses both the opportunities and risks of AI adoption—covering governance, ethics, resilience, and ESG alignment—while guiding teams from reactive operations to predictive and autonomous service delivery. What you will learn ● Evolve ITIL4 from process compliance to intelligent service ecosystems with AI. ● Architect scalable, governed, ethical, and sustainable ITSM operating models. ● Demonstrate measurable business risk and ESG value through ITSM. Table of Contents Introduction to The New ITSM Landscape ITIL4 Revisited Rethinking Value from Processes to Purpose Foundations of AI in ITSM Use Cases of Artificial Intelligence across ITIL Practices AI Governance and Risks in ITSM Agile and DevOps Integration Models Removing Silos and Enabling Flow Metrics That Matter in Agile ITSM Green IT and Sustainable Service Management Ethical Service Design and Social Impact ITIL4 as a Framework for ESG Alignment Transformation Playbooks and Implementation Strategies Maturity Models and Scaling Success Case Studies and Lessons from the Field Generative AI in ITSM The Rise of Autonomous ITSM The Future of Service Management Index

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Reimagining ITIL4 with AI, DevOps, and Green Thinking. Book Description ITIL® is the globally adopted framework for designing, delivering, and improving value-driven IT services. Ultimate ITIL® 4 for Intelligent and Sustainable Service Management builds on that foundation to demystify the rapidly evolving world of AI-powered IT Service Management, connecting ITIL® 4 principles with machine learning, NLP, automation, AIOps, Agile, DevOps, and sustainability. Progressing from ITIL® 4 fundamentals to advanced AI-enabled practices, the book explores how incident management, change enablement, problem management, service requests, knowledge management, and governance evolve in an intelligent, data-driven operating model. Through structured chapters, maturity models, and real-world scenarios, it addresses both the opportunities and risks of AI adoption—covering governance, ethics, resilience, and ESG alignment—while guiding teams from reactive operations to predictive and autonomous service delivery. What you will learn ● Evolve ITIL4 from process compliance to intelligent service ecosystems with AI. ● Architect scalable, governed, ethical, and sustainable ITSM operating models. ● Demonstrate measurable business risk and ESG value through ITSM. Table of Contents Introduction to The New ITSM Landscape ITIL4 Revisited Rethinking Value from Processes to Purpose Foundations of AI in ITSM Use Cases of Artificial Intelligence across ITIL Practices AI Governance and Risks in ITSM Agile and DevOps Integration Models Removing Silos and Enabling Flow Metrics That Matter in Agile ITSM Green IT and Sustainable Service Management Ethical Service Design and Social Impact ITIL4 as a Framework for ESG Alignment Transformation Playbooks and Implementation Strategies Maturity Models and Scaling Success Case Studies and Lessons from the Field Generative AI in ITSM The Rise of Autonomous ITSM The Future of Service Management Index

Lees meer