User Oriented Evaluation of Information Systems and Services
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The book describes, exemplifies and propounds methods for the evaluation of information systems and services, from the view-point of the information user. Emphasis is placed on methods for ensuring the relevance of evaluation results to operational environments, and on encouraging practitioners to carry out evaluations for themselves. Qualitative case-study methodologies are particularly important, and set in the context of the wider area of evaluation of information resources.
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The book describes, exemplifies and propounds methods for the evaluation of information systems and services, from the view-point of the information user. Emphasis is placed on methods for ensuring the relevance of evaluation results to operational environments, and on encouraging practitioners to carry out evaluations for themselves. Qualitative case-study methodologies are particularly important, and set in the context of the wider area of evaluation of information resources.
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