When the Mirror Shatters: Moving from broken promises to creating stakeholder value

Every organisation tells a story about the value it creates.Sooner or later, that story is tested.When the Mirror Shatters explores why capable, well-intentioned directors and executives preside over decisions that erode trust and cause harm.Drawing on executive experience, boardroom insight and original research into Australia's largest companies, Dr Jacki Johnson exposes the systems that shape behaviour under pressure - where incentives, governance and culture quietly normalise damaging trade-offs.This is not a book about bad actors or superficial ESG compliance. It is a practical, evidence-based examination of how value is really created - or destroyed - when promises are put to the test.When the Mirror Shatters offers sage advice and practical wisdom drawn from Dr Johnson's long executive career as well as her revealing interviews from ASX200 directors and executives and sharp analysis of recent corporate case studies including Qantas, Rio Tinto and Star Casino. Alongside these failures, Jacki draws on her direct experience in the Christchurch earthquake recovery to show how collaboration and shared accountability, under extreme uncertainty, can rebuild trust and create sustainable public value. When the Mirror Shatters is an essential guidebook for directors and executives seeking to lead with judgment, accountability and legitimacy.